ProLaw Troubleshooting
Clear User Settings
For some problems, it is necessary to clear the user settings for a specific professional. To clear the user settings, follow the steps below: Ask the professional to exit ProLaw. Another ProLaw user must then go to Tools > Setup > Professionals (from the dashboard) or right click on the word Pr...
Error opening a Word document in Outlook
Problem: Error opening a Word document in Outlook:Unable to initialize ProLaw MS Word Add-In. This method or property is not available because this command is not available to readingSolution:This error can occur when Word is set to open attachments in Reading Layout. To correct the problem, unch...
How do I log in to the customer portal?
There are a couple different ways to create a login to the customer portal: You can create a ticket for the first time from our customer portal page and that will generate a New User Welcome Email. Alternatively you can send an email to icacmpsupport.iowacounties.org and this will also generate ...
Clear Out ProLaw Local Folder
Exit ProLaw and any integrated Microsoft Office applications. Back up and delete any ProLaw folders found in C:\ProgramData. Back up and delete the ProLaw Registry keys in HKEYCURRENTUSER/Software. Right-click the ProLaw desktop shortcut and select Run as Administrator. This will reestablish a...
Microsoft Office Issues
In certain instances, issues can arise with Office applications and Prolaw. For example, when a user gets a new computer, the installed Word and Outlook applications may be of a more recent version that is not supported by the Prolaw. In this instance the unsupported version of the Word and Outlo...
Adobe Issues
What version does the User have? Check the Prolaw Compatibility Guide for known issues.Uninstall 1. Go to Control Panel. 2. In Windows 10, right-click Start, and choose Control Panel or search for “control panel” with Cortana. 3. Choose Programs > Programs and Features. 4. Choose the Adob...
ProLaw 2015.1 Uninstalling Office Add-ins
If you are experiencing problems with Office add-ins uninstalling them can often resolve the issue. Office add-ins are installed on an individual user’s profile. Follow the steps below to uninstall the Microsoft Office addins. Log in to the machine with the user for whom the add-ins need to be ...
Windows User Account Control (UAC)
Sometimes UAC is causing issues with ProLaw functioning correctly. You can disable or Turn Off UAC (User Account Control) in Control Panel. To use Control Panel to disable UAC in Windows 7 and Windows 10, there are several methods to access the User Account Control settings page: 1. Go to Start...
Data Exchanges
Each County utilizes data exchanges based upon a previous paper process and is designed to mimic and where possible, improve the process. They are electronic transmissions and contain data wrapped in an encrypted xml file which is sent via SSL using 256 bit encryption to the designated endpoint. ...
Outlook rule to auto-accept ProLaw calendar invites/updates
ProLaw Outlook rule.docx 31.75 KB